Privacy Policy

At Monitorea, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our media monitoring service.

Monitorea is operated by Monitorea LLC, a Puerto Rico limited liability company ("Company," "we," "us," or "our").

1. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, organization name, and password when you create an account.
• Payment Information: Billing details and payment card information processed securely through Stripe.
• Usage Data: Information about how you use our service, including search queries and monitoring agent configurations.
• Communications: When you contact us, we collect the information you provide.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (payment processing, hosting, analytics).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale, or acquisition.

All third-party service providers are contractually obligated to protect your information.

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Export: Request a copy of your data in a portable format.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for the service to function properly.
• Analytics Cookies: Help us understand how visitors use our site.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings.

8. Third-Party Services

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Data Subprocessors

We use the following third-party service providers to process your personal data:

• DigitalOcean (New York, NY) - Cloud infrastructure and database hosting
• Stripe (San Francisco, CA) - Payment processing
• Descope (Los Altos, CA) - Authentication services
• Amplitude (San Francisco, CA) - Product analytics
• Resend (San Francisco, CA) - Email delivery

All subprocessors are bound by data processing agreements that ensure equivalent protection of your data.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at privacy@monitorea.ai. We will respond within 45 days as required by law.

13. Data Breach Notification

We will notify affected customers without undue delay after confirming a security incident that materially compromises the confidentiality, integrity, or availability of their data in systems controlled by Monitorea or its service providers. We will investigate suspected incidents promptly. This contractual standard does not delay or limit any notice to individuals, customers, or authorities required by applicable law, including any earlier trigger or shorter deadline. Notices will describe the incident, affected data, and response measures to the extent known, with updates as material information becomes available. Customer notices will go to the registered or contractually designated contact; legally required notices will use the methods required by law. A separately signed agreement may provide additional notice obligations.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@monitorea.ai